FAQ
Get answers to the most common questions about the OneStream Splash event.
Conference & Safety Protocols
Conference FAQ
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How much does it cost to attend the Splash User Conference May 23 – 26?
Introductory Pricing (through March 9): $1,295 per attendee
Early Bird Pricing (through April 13): $1,495 per attendee
Standard Pricing (through May 11): $1,595 per attendee
Conference Rate (through May 26): $1,795 per attendee
Virtual Rate (through May 26): $650 per attendee -
How much does it cost to attend the Hands-On Workshops?
The prospect, introductory & advanced workshops, including breakfast & lunch cost $800 per attendee. Attendees should bring their own laptops for the workshops.
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What is the guest policy?
Anyone attending any conference events, including meals or receptions, must be registered. You can purchase a guest pass as an add-on to your registration, which includes entry to the Opening Reception and the Splash Night Out event for $300. Your guest can be added on during registration. Guests attending Splash Night Out must be 21 years of age.
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Where is onsite registration and what are its hours? When can I pick up my badge?
You can pick up your badge and conference materials once you arrive to the meeting in the registration area in front of Exhibit Hall 1 at the Henry B. Gonzalez Convention Center. Onsite registration hours are: Sunday, 5 to 7 PM; Monday, 7:30 AM to 7 PM; and Tuesday, 8 AM to 1:30 PM.
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I have questions about my registration, who can I contact?
You can reach our registration service by email [email protected] or by calling 847-620-4425.
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What is the cancellation policy of the meeting?
We will process refunds for any cancellation until April 29, 2022. We cannot process any refunds after that date. Please note that a 7% administrative fee will be subtracted from the refund amount to cover credit card processing costs. If you cannot attend a Splash event after this time, you are permitted to send another employee from your company at no additional charge. If you need to do this, please send an email to [email protected] with details of the person attending in your place.
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Where will the meeting take place?
The Splash conference in 2022 will take place at the Henry B. Gonzalez Convention Center. The address is 900 E Market St, San Antonio, TX 78205
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How do I book my hotel room?
You will be able to book your room at one of the 4 select hotels during the Splash Registration Process. For additional information about the 4 hotels, click here.
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Am I required to wear my badge?
Yes, badges are required for admittance to all sessions, meals, and evening parties.
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Is there an official conference hashtag I can use in my social media posts?
The conference hashtag is #SplashSanAntonio
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How can I obtain a copy of a presenter’s presentation?
Presentations that have been approved to be shared will be made available to registered attendees through the mobile event app.
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Will I be able to obtain Continuing Education Credit?
Participation in the Splash User Conference is eligible for Continuing Education Credit. Attendees will receive 1 CPE credit for every 50 minutes of eligible sessions attended. Attendees’ badges MUST be scanned by the CPE attendant when entering the course to receive credit. Sessions shorter than 50 minutes do NOT qualify for CPE credit.
Once your CPE hours have been calculated, your certificate will be emailed to you the week after the Splash conference. To request another copy, email [email protected]. -
Are there accommodations for people with disabilities and those requiring special assistance?
In compliance with the Americans with Disabilities Act, we will make all reasonable efforts to accommodate persons with disabilities at the conference. Please submit requests no later than April 23 to [email protected]. Flying to the conference? The TSA Cares program can simplify travel for attendees with special needs. Information regarding disabilities and special assistance will remain confidential.
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Can I use my mobile phone during the conference?
As a courtesy to presenters and other attendees, we ask that you kindly turn off your mobile phones or set them to vibrate during sessions and keynote presentations. Please quietly exit the room to attend to important phone calls. Videotaping of any sessions is strictly prohibited.
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Who do I contact for general conference questions?
Please send all general conference questions to [email protected].
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How do I log on to wi-fi?
Wi-fi will be provided for attendees of the Splash conference in meeting areas. The username and password will be available at a later date.
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Where do I catch the Shuttle for Splash Night Out?
Shuttle transportation will be provided for Splash Night Out attendees from 7 PM to Midnight. Shuttle Pickup Locations will be confirmed soon.
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Are there any give-back opportunities at Splash?
Splash Gives Back in Orlando is thrilled to support The San Antonio Food Bank. The San Antonio Food Bank takes pride in fighting hunger, feeding hope in 29 county service areas. They believe that no child should go to bed hungry, adults should not have to choose between a hot meal and utilities, nor a senior sacrifice medical care for the sake of a meal.
Founded in 1980, The San Antonio Food Bank has quickly grown to serve 120,000 individuals a week in one of the largest service areas in Texas. Their focus is for clients to have food for today but to also have the resources to be self-sufficient in the future.
Fighting hunger is their number one priority but we also serve to educate and provide assistance in many other ways. We achieve this through our variety of programs and resources available to families, individuals, seniors, children, and military members in need. Check out the Splash Gives Back page for more details! -
Does Splash have any options for physical fitness during the conference?
Join us for the Splash Fun Run on Wednesday morning at 7 AM! Check out the
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Tell me about the Partner Summit.
The Partner Summit is a great opportunity for partners to learn more about working with OneStream and successful procedures for implementations, go to market and more. Be sure to join us on Monday at the Convention Center for lunch and these sessions.
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Will any of the conference sessions be live-streamed or be accessible through video recordings?
Yes, the keynotes and select breakout sessions will be available via live-stream and through the Splash virtual experience platform (with paid event registration). For more details, visit the Splash Virtual page.
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Will there be photographers/videographers at the conference?
Yes. Registration and attendance at, or participation in, the Splash 2022 Conference constitutes an agreement by the registrant to OneStream's use and distribution of the registrant or attendee’s image or voice in photographs, videotapes, electronic reproductions, and audiotapes of such events and activities.
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What do the lanyard colors represent?
Yellow = Customer
Red = Prospect
Green = Partner
Blue = Employee
Black = Other (staff, analyst or press)
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Will you have any options available to store bags on Thursday after hotel check-out?
Yes, luggage storage will be available at the Convention Center near the registration area from 8:30 AM to 1:30 PM at no charge.
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What does the Exhibitor Booth Pass include?
The pass includes Expo Hall access, entry to the opening reception and Splash Night Out party, along with breakfast and lunch Tuesday through Thursday. The pass does not allow access to the courses or partner summit.
Safety Protocols FAQs
Proof of COVID-19 Vaccination or Negative Test Q&As:
As we continue to monitor the ongoing coronavirus (COVID-19) pandemic, Splash has implemented a proof of vaccination or testing requirement to attend Splash in person in San Antonio.
All attendees will be required to show proof of vaccination or recent negative PCR or Rapid COVID-19 test to enter the conference.This policy follows guidance and recommendations from the Centers for Disease Control and Prevention (CDC), as well as many businesses, organizations, entertainment venues, and college campuses. These protocols are for the protection of Splash attendees.
• "Full vaccination" means that either 14 days have passed since receiving the second dose of an FDA- or WHO-authorized double-dose vaccines or that 14 days have passed since receiving the sole dose of a FDA- or WHO-authorized single-dose vaccines.
• "Recent negative PCR COVID-19 test" must be administered no more than 72 hours prior to traveling to Splash. “Recent negative COVID-19 Rapid test” must be administered no more than 48 hours prior to traveling to Splash.
To attend Splash, each individual participant will be required to show the following along with a government issued ID during the check-in process:
• Their physical vaccination card or negative test result reflecting the date the test was administered; OR,
• An electronic photo or digital record of their vaccination card or negative test result reflecting the date the test was administered; OR,
• Official government certificate of their vaccination.
Participants who are unable or unwilling to provide the appropriate documentation will not be permitted to enter. Please note, providing false information and/or failing to comply with Splash staff directives may result in removal from Splash without refund of registration fee.
We will continue to monitor ongoing federal, state, and local recommendations and reserve the right to alter plans as needed.
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Can I send you my proof of Vaccination status or test results in advance of arriving to Splash?
No. Do not send us your documentation in advance of Splash.
OneStream is not storing or recording your vaccination status or test result information. -
What type of COVID Test is Splash accepting for entry?
Approved tests for Splash are the PCR/NAAT test taken 72 hours prior to traveling to Splash OR a rapid Antigen/TRAg test taken 48 hours before traveling to Splash.
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What information must be included on the test results?
A test result must be in the form of written documentation (paper or digital copy). The documentation must include:
1. Type of test (indicating it is a NAAT or antigen test)
2. Entity issuing the result (e.g., laboratory, healthcare entity, or telehealth service)
3. Sample collection date (A negative test result must show the date the test was administered)
4. Information that identifies the person (full name plus at least one other identifier such as date of birth)
5. Test result -
Is Splash collecting or storing my vaccination status or test results information?
No. Splash is not storing/recording your vaccination status or test result information.
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Can I use an App to display my vaccination or test results?
Yes. You may use an app (e.g., Clear, Bindle, VaccineCheck, etc.) for your proof so long as it clearly displays your name and vaccination date(s) or test result date. Splash does not have a specific app we are using to verify statuses or test results.
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Can I collect someone else’s registration materials if I show you their proof of vaccination or test results?
No. Each individual participant needs to show their own proof of vaccination or test result with a government issued ID upon entry into the convention center. Organizations with multiple participants must have everyone show their own proof of vaccination or test result with a government issued ID to receive their conference credential.
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Where can I find a testing site near me?
Here is a government resource regarding COVID-19 testing sites.
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Are Self-Test/Home Test meet accepted?
Self-Test/Home Test must meet the following criteria to be accepted:
• The test must be a SARS-CoV-2 viral test (nucleic acid amplification test [NAAT] or antigen test) with Emergency Use Authorization (EUA) from the U.S. Food and Drug Administration (FDA) OR the relevant national authority where the test is administered.
• The testing procedure must include a telehealth service affiliated with the manufacturer of the test that provides real-time supervision remotely through an audio and video connection. Some FDA-authorized self-tests that include a telehealth service may require a prescription.
• The telehealth provider must confirm your identity, observe the sample collection and testing procedures, confirm the test result, and issue a report that meets the requirements.
• You must be able to present the documentation of test results at registration.
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Who needs to show their vaccination or test verification when attending Splash?
ALL registered Splash attendees are required to show their vaccine verification or negative COVID test, including booth workers, guests and staff.
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Will COVID testing be available onsite at Splash?
No, we will not have COVID testing available at Splash. However, there are nearby drugstore locations that can administer a COVID test.
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Will you accept proof of antibodies (recent COVID infection) in place of vaccine proof or a negative test?
No, antibody proof will not be accepted. All attendees must provide proof of vaccine or a negative COVID test.